Shipping Policy
If you have any questions, please feel free to contact us at 888-850-5221.Please note that shipping times may vary depending on the specific order.
1. STANDARD ORDER
An order based on our regular product models without any customization. Includes standard features, finishes, packaging, and delivery timeline.
Unless there are any unexpected issues, your order will be shipped within 2 Business days.
The shipping procedure may takes 3-7 days.
Standard Collections
The products listed below are standard models and not available for customization. Orders will be processed and shipped promptly from available stock.
2. CUSTOM ORDER
Custom Order refers to an order that includes customized specifications, such as unique colors, logo printing, packaging, or structural changes. This may require a longer lead time and different MOQ.
For custom-made products, we will reach out to confirm all order and product specifications after receiving your order. The communication time depends on the complexity of the customization and may vary. After final confirmation, the production lead time will be approximately 7-9 weeks.
Custom Collections
The following products fall under the category of custom-made items. Both product designs and accessory colors can be customized according to your requirements. Please note that customized orders require a longer production lead time.
Office Address
Address: 18555 Gale Avenue, Rowland Heights California 91748, United States
Number: +1 888-850-5221
Monday - Friday, 9am-12am & 2pm- 5pm
Saturday-Sunday, Closed
